unexpected down time

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Posts: 183
Joined: Wed Feb 26, 2003 3:12 pm
Location: IMCS, Rutgers University unexpected down time

#1 Post by robertson »

Dear all,

The first repair of the server that hosts was only partially successful. The damaged caused by a faulty uninteruptable power supply (UPS/battery backup) was more extensive than originally thought. On Tuesday July 10th, the server's motherboard was replaced and the server booted up and ran normally for several hours. Tuesday evening the machine went down again. We were able to get the machine back up for several more hours on Wednesday but it eventually went down for good.

A second service call was made to Dell to replace most of the internal components of the machine. This afternoon (Friday, July 13th) the motherboard, power supplies, RAM chips, and CPU (processor) were replaced. The server has been running for several hours and there are no signs of trouble so we hope this is the last repair.

Thank you for your patience during this down time.

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